Agreement Relationship

When your first payment is made to ABC 24HR CHILD CARE, you agree that you have read and agree to the Terms of Service.

Welcome to ABC 24HR CHILD CARE

This Terms of Service Agreement is between ABC 24HR CHILD CARE, which provides Project Management services, and the "Client," the recipient of these services.

Definitions

“ABC” refers to ABC 24HR CHILD CARE and all of its representatives. The “Client” refers to the individual or representatives of the childcare business receiving Project Management services. “VA” stands for “Virtual Assistant,” which may be based in the USA or internationally. “Success Coach” (SC) refers to a Manager responsible for overseeing the tasks, projects, and services provided to the Client, and leading a team of VAs. "Assistant Success Coach" (ASC) refers to the main point of contact for meetings and task related communication. They are responsible for managing the tasks and communications with the client regarding the status, progress and end of day reports. “Discovery Call” is an initial meeting with ABC management to assess the Client's needs and explore how ABC can assist. This meeting is free of charge and can be held in person, by phone, or via Microsoft Teams Meeting. “Onboarding Meeting” is a follow-up meeting to define the actionable plan based on the Discovery Meeting. This meeting sets priorities for projects and tasks. The Client is responsible for ensuring that desired projects are clearly defined during this meeting. The agreed-upon action plan is then handed over to ABC Project Management team. “Start Date” refers to the scheduled onboarding meeting and marks the official start of services. It is also the reference date for calculating future service timelines or cancellations. “Click Up Client Dashboard” is a tool used between Clients and the ABC team. This interactive software tool allows Clients to monitor their delegated tasks, provide feedback, and see detailed descriptions and updates on their projects in real time.

What We Do

ABC offers Virtual Assistant Project Management services tailored to childcare businesses as well as accommodates the Clients other business ventures outside of Childcare Centers. Clients are assigned to a Project Management team that oversees tasks delegated by the Client. ABC strives to complete tasks diligently but does not guarantee business success. ABC reserves the right to determine the feasibility and timeline for completing tasks based on the services provided.

Communication Expectations

To ensure high-quality service, the Client must communicate tasks and projects with the SC/ASC, who will coordinate the timeline and assign them to the appropriate specialty VAs as necessary. All communications must include the SC and ASC to maintain accountability. The Client agrees that timely and clear communication is essential to the success of the working relationship. Delays in communication from the Client may result in missed deadlines, for which ABC will not be held responsible.

ABC will provide updates via the client dashboard with a general overview of tasks completed and items in process. Once monthly hours are exhausted, ABC will notify the Client and pause work until the next billing cycle. Should a SC or Client identify that additional hours or packages are necessary, they can discuss these options with the Director of Operations.

Hours and Time Tracking

ABC tracks hours used on behalf of the Client and may monitor VA screens to ensure accuracy and integrity. ABC operates on trust, ensuring that hours billed reflect work performed. Certain tasks may require multiple VAs based on expertise, and more complex tasks may consume more hours. If a task is not completed to standard and ABC received clear instructions from the Client, ABC will complete the task to the Client's satisfaction, even if additional hours are needed.

Unused hours do not roll over month to month, and services may not be paused for a period of time to avoid billing cycles.

Billing

Payments are required in advance of services being rendered. If a payment is missed or canceled, services will be suspended until payment is received. The Client remains responsible for fulfilling the terms of the agreement, even in the event of non-payment, and may be held legally liable through collections or other necessary actions to recover the owed amount.

A late fee of $125 will be applied to any account with a balance. The late fee will be added 5 days after the statement is due. This late fee will be applied each month to the statement until the balance is paid in full.

By purchasing an Annual Package, the Client agrees to automated monthly payments. Annual packages will automatically renew at the end of the 12-month agreement unless a 90-day cancellation notice is provided. Clients must contact ABC Director of Operations to amend payment details or cancel the agreement in advance of renewal. Once canceled, previous special rates or promotions may not be reinstated.

Cancellation of Services

Cancellation of annual commitment packages are not permitted.

Month-to-Month (your statement will reflect monthly) clients are required to commit to an initial 90-day period before canceling. After 120 days, a 30-day cancellation notice is required. If notice is not provided in full, the agreement will remain active, and payment for the package must continue. ABC does not prorate unused time, and failure to comply with the agreement may result in collections or legal action. ABC also does not credit time or refund monies if a client is unable or unwilling to make the necessary meetings to offboard the workload to ABC in a timely fashion.

Annual clients (your statement will reflect annual) are required to fulfill their entire year with a 90 day notice of cancellation of services. If the 90 day is not given, the annual contract shall renew annually each year on the anniversary date. ABC does not prorate unused time, and failure to comply with the agreement may result in collections or legal action. ABC also does not credit time or refund monies if a client is unable or unwilling to make the necessary meetings to offboard the workload to ABC in a timely fashion.

ABC reserves the right to terminate services due to abusive or unprofessional behavior. In such cases, unused hours for the current month will not be refunded, and the Agreement will be voided. If a future payments were made then it shall be a the discretion of the corporate management team on how to refund any monies or credits left on the clients account.

To cancel your service please CLICK THIS LINK TO CANCEL

Collections and Legal Action

In the event of non-payment, ABC may refer the account to a third-party collections agency or pursue legal action. We encourage open communication to resolve payment issues, but if necessary, we will take steps to recover outstanding balances. Your credit card will be kept on file in our billing system. We have the right to bill the balance due on your account anytime a balance is past due.

The late fee will be applied and then a payment will be processed.

Privacy and Confidential Information

ABC values the Client’s privacy. Passwords should only be shared with a member of corporate team, or the SC assigned to their account using secure platforms (e.g., LastPass), or a secure passwords messaging channel. Only these team members have access to our company LastPass account, and can save and share as necessary. ABC does not authorize Clients to share passwords with any other team member.

ABC does not authorize Clients to share financial information such as credit card numbers or bank access with anyone. The Client is responsible for safeguarding financial information, and to input and manage all financial information and permissions on all websites that VA’s have access to. The VA may apply items to a shopping cart, but may not approve the purchase. ABC will not be held liable for unauthorized purchases due to the Client not adhering to this agreement. ABC will safeguard the Client’s intellectual property and will not share proprietary information with other clients. However, ABC is not responsible for verifying the legality of resources provided by the Client, including issues such as plagiarism or potential trademark infringements unknown to ABC. ABC utilizes general industry knowledge gained through experience, which is not proprietary, to enhance services for all clients.

Agreement Amendments or Updates

Only the Client, ABC Co-Founders or Director of Operations may amend this agreement in writing. All updates that do not change the fundamental Agreement will be posted on the ABC website, and updated on the Click Up client dashboard under the "ABC Updates" tab. In addition, ABC will send an email notification advising of any updates.

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Non-solicitation of ABC Team Members

The Client agrees not to solicit or hire any VA assigned to them by ABC for two years after services end. If solicitation occurs, the agreement will be terminated, and the Client will be responsible for any outstanding balance, as well as the remaining dues for the two-year non-solicitation period.

Arbitration

Any disputes between ABC 24HR CHILD CARE and the Client will be handled in the state of Ohio and may be resolved through arbitration if necessary. If any portion of the agreement is deemed unlawful or unenforceable, the remainder will remain in effect.

Financial Disclosure and Limitation of Liability Statement 

ABC 24HR CHILD CARE

This Financial Disclosure Statement ("Statement") outlines the responsibilities, limitations, and terms under which ABC provides bookkeeping/financial services to childcare businesses. By signing this document, the client acknowledges and agrees to the conditions below. 

1. Scope of Services 

ABC provides bookkeeping/financial services specifically tailored for licensed childcare providers, which may include: 

Categorization of income and expenses in accordance with industry standards 

Bank and credit card reconciliations 

Monthly financial reports (Profit & Loss, Balance Sheet, Cash Flow) 

Support with tracking CACFP reimbursements, tuition income, and subsidy payments 

Payroll coordination and assistance (if included in the service agreement) 

Preparation of year-end financials for use by your tax professional 

We do not provide tax filing services, legal or HR advice, financial audits, or licensing compliance consulting unless expressly agreed to in writing.
 

2. Client Responsibilities 

As the owner or authorized representative of a childcare business, you are responsible for: Providing timely and accurate financial records, including receipts, invoices, and documentation for tuition and subsidies. 

Maintaining all original records required for compliance with licensing and tax authorities. 

Notifying us promptly of any changes in your operations that could affect your books (e.g., opening a new location, receiving a grant, etc.) 

Reviewing and auditing financial reports and asking questions about discrepancies or concerns within 14 days of services rendered. 

Clients are responsible for auditing and reviewing all submitted financial work within the allowable correction period (typically 14 days) established by relevant agencies. It is the client’s duty to ensure that all filings and submissions are reviewed in a timely manner so that any errors can be corrected within the agency’s permitted timeline. If this audit is not conducted within the required timeframe and the opportunity to correct an error has passed, the client assumes full responsibility. 

While we strive for accuracy and timeliness, occasional delays or submission errors may occur. Clients are strongly advised to maintain a minimum financial reserve equivalent to at least one month of operating expenses to manage potential delays in funding that may result from such errors. We are not liable for financial hardship resulting from the client’s failure to review our work within the necessary timeframe or to maintain a sufficient financial cushion. 

3. Accuracy of Financial Information 

Our work is based on the information you provide. While we aim for accuracy and best practices in the childcare industry, we are not responsible for errors, omissions, or misclassifications resulting from incomplete, inaccurate, or delayed data submission by the client. 

4. Confidentiality 

All financial and business information shared with us will be treated as strictly confidential. We will not disclose client information to third parties without written consent, unless legally required to do so. 

5. Limitation of Liability 

ABC is not responsible for: 

Missed tax deadlines or penalties due to client delays or non-compliance 

Errors in client-provided financial data 

Audit findings or licensing issues unrelated to the services we provide 

Financial or business decisions made solely based on our reports 

6. Third-Party Tools and Software 

We may use or recommend accounting platforms (e.g., QuickBooks Online) to manage your books. You agree that: 

You retain responsibility for your account access and security. 

We are not liable for any outages, system errors, or data loss caused by third-party software. 

By using our services, you agree to these terms.

Please bookmark this page and check for updates to our Terms of Service. Terms of Service may be updated with or without notice. It is expressed that all updates will be updated here with the effective dates. ABC will send a copy of your agreed upon TOS to your email on file. To receive a duplicate copy of the TOS, please notify your team the latest TOS will be sent to you.